Privacy Policy
Lazermedia (also referred to as "we") provides services to performers within theatre, television and film productions (Services) via our website and any associated mobile apps.
Lazermedia committed to protecting your privacy. This Privacy Policy sets out the type of personal information that we collect, what we use it for and the rights you have in relation to this information.
You can contact us by email if you have any questions about data protection or other legal matters.
This policy was last updated on 11 July 2024. We will periodically update the policy so please check back for updates.
Children
If you are a parent or guardian of a young performer/child using our Services, you are a third party acting on behalf of your child and it is your responsibility to inform the child of their rights, and to act solely in your child’s best interests.
This Privacy Policy has been written in a way to be accessible to children, but if there is anything you or your child does not understand, please contact us by email.
Data Controller
Lazermedia is a controller of your data where we determine the purposes for the processing of your information.
We fully endorse and adhere to data protection law across Europe in the form of the General Data Protection Regulation (GDPR), the gold standard of data protection legislation, and the equivalent data protection laws in the UK. We have registered as a data controller under the UK Data Protection Act, and can be found in the Data Protection Public Register. We also work in accordance with relevant standards including the UK’s Age Appropriate Design framework.
How do we make sure your data is used lawfully?
We will only collect, use, store, share (and any other of the defined uses of processing data) where we have a lawful basis to do so, as defined by data protection legislation, and do not collect more information than we need to fulfil the specific purpose. We document which lawful bases are relied upon for our processing activities. Lawful bases include where you have given consent, where processing is necessary for the performance of a contract with you, when complying with law and where there we have legitimate interests to do so.
Information on how we apply these lawful bases is provided below:
Consent – In certain situations we process your data with your consent. Where we process data based on your consent, we will ask you for your explicit consent (you have to take an action) which you can withdraw at any time, but it will not affect the lawfulness of processing before then. If you are under 16, consent will be obtained from your parent or guardian.
Complying with law – we may need to process your personal information if the law requires us to. - for example, we may have to pass on information of people in fraud or other criminal activity to law enforcement.
Legitimate interest – We will only rely on legitimate interests where the processing of your data is not overridden by your interests or rights and freedoms.
We will collect personal information from you when you:
-Use our Platform and/or Services;
-Purchase or subscribe to a product or Service from us .
--Correspond with us on social media;
-Contact us with a form of query, compliment or complaint (plus other types of enquiries) via phone, email, post or otherwise
Personal information that we collect
We will only ever ask you for the necessary information needed to process your data. We may process your data including the following personal information:
Name and previous names;
Gender;
Date of birth;
Address(es) or location data;
Email;
Telephone number(s);
Physical details such as height;
Training and skills;
Information/ documents to enable us to vet an application;
Information/ documents you provide to prove age, identity or other requirement where the law requires this to confirm your status ;
Telephone call recordings (for monitoring purposes);
Photographs, video and audio clips, and metadata relating to this such as copyright information;
Career history;
URLs and links to social media;
Bank and payment data;
It is the responsibility of the user of our services to never include any personal information that you would wish to remain private.
How will we use your personal information?
We may collect, store, use and share your personal information for the following purposes:
To fulfil orders for products or Services
To keep your details and records up-to-date and accurate;
To provide you with important service communications relating to our products or
services;
To communicate with you regarding professional enquiries;
To invite you to and manage your attendance at a designated location
To answer/respond to your enquiries and complaints or otherwise communicate
with you;
To process and share audio and visual content including self-tape and audition
videos;
Internal record keeping;
To notify you of other products and/or services that we think will be of interest
to you
To assist in the creation and editing of audio and visual content;
To improve our products and Services;
To verify your identity;
To process payments and identify or prevent fraudulent transactions;
To develop, test and improve our Platforms, Services and products that we
provide to you;
For training and monitoring purposes;
To provide you with useful information
To comply with any legal obligation such as to share data with law enforcement;
To ensure the safety of staff, visitors
To improve and personalise our Platform and Services to you.
What personal information do we share?
We will not share personal information with any third party without your consent
We implement appropriate legal, procedural and technical controls;
We only provide the information they need to undertake that service;
We ensure that they can only use the information for that specific purpose;
We will not keep personal information for longer than it is necessary, and will only retain information for as long as needed to carry out our functions and that purpose. Personal information is retained in line with our retention schedule.
Where your information is processed
All the information provided by you to us is stared and processed within the United Kingdom
Payment security
We will retain payment details briefly (the duration of time it takes to complete each transaction) .Payment card details are not stored beyond this.
Our secure socket layer software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all personal information including credit card numbers, names and addresses. This encryption has the objective of ensuring that nothing can be read as it travels over the Internet to our chosen fully PCI DSS compliant payment service providers
If you experience any payment problems when placing an order via our Platform, we advise you to resubmit your payment details. If your payment still fails, please contact your card issuer.
Keeping your personal information up-to-date
We provide you with access to your personal information and tools to manage this. If you have provided us with personal information, it is your responsibility to ensure that it is correct and up to date. This will enable us to provide you with the best service possible. Please contact us as soon as possible if you believe that any information we are holding on you is incorrect or incomplete.
Your rights
You have a number of rights in relation to your personal information that can be exercised by contacting us by email.
To make sure we protect you and your information, we will need to verify your identity for any requests we receive from you before we begin to process your request.
Children
As a Parent or Guardian representing a child, you are a third party acting on behalf of your child and it is your responsibility to inform the child of their rights, and to act solely in your child’s best interests. Parents or guardians have the right to exercise the below rights on behalf of the child that they represent :
Third party
In respect of any third party acting on your behalf, we will request that they provide proof that they have your consent to represent you.
If we decide not to action your request we will explain our justification for refusal.
Rights available to you
There are circumstances in which your rights do not apply but generally, you have the right to:
Access your information – you can request access to or a copy of your personal information and check what information we hold about you.
Change or correct your information – if you wish to have any errors corrected, you can request this – although this is not an absolute right and we may request for further information.
Take your information – you can ask for a copy of your personal information to be provided in a reusable and machine-readable form.
Object to, limit or restrict the use of your information – you can ask that we stop using parts or all of your personal information or limit its use if you believe that this personal information is unlawfully held.
Delete your information – you can ask that your personal information is deleted if you believe it is no longer necessary for the purposes it was collected.
Cookies Policy
We do not store cookies when you access or use our website.
If you are unhappy
The theme throughout this Privacy Policy is that we treat your privacy with the utmost importance and we strive to meet the highest standards when collecting and using personal information. If, for whatever reason, you believe that our collection or use of your information is unfair or inappropriate, we encourage you to report this tous by email. We will take any complaints we receive about your privacy very seriously.
If you are unsatisfied with our response to any data protection issues you raise with us, you have the right to complain to your supervisory authority, which within the UK is the Information Commissioner’s Office (ICO) who can be contacted by calling 0303 123 1113 or by visiting www.ico.org.uk.
If you are based in the European Union (EU) or European Economic Area (EEA) you may complain to Spotlight’s appointed lead European supervisory authority by contacting the Irish Data Protection Commissioner (DPC) by visiting this webpage (https://www.dataprotection.ie/en/contact/how-contact-us).